6 Chat Configuration. Configuring Chat for supervisors and agents

6 Chat Configuration. Configuring Chat for supervisors and agents

Overview: talk setup

Though self-service and e-mail response administration can re re re solve nearly all consumer problems, private connection continues to be the venue that is best and value for many inquiries.

With Oracle RightNow Chat Cloud provider (talk), it is possible to offer use of agents for client concerns and conditions that merit human discussion betwixt your supervisors and agents and agents and clients through real-time talk sessions.

The administrator configures talk for staff and clients.

The Chat component manages connections, pushes chats to agents and creates incidents from chats.

The manager manages agents and monitors agents and chats.

The representative chats with customers, shows responses, conferences another representative, transfers customers, and cobrowses with customers. Continue reading “6 Chat Configuration. Configuring Chat for supervisors and agents”